Shipping & Returns

A Return Materials Authorization number (RMA#) is required in order to send a product back for repair or return. A RMA# is issued by your account representative in the sales department. To obtain an RMA# please email your account representative or call 585-359-4000 and provide us with the:

  • Item number

  • Problem with equipment

  • Date of purchase

  • Serial #

Please obtain your RMA# before returning any equipment or it may be refused by our receiving department. Always reference the RMA# on your return shipping label.

Delivery dates are approximate and are dependent on prompt receipt by Seller of all necessary information. Seller may deliver all or any part of Products/ Services as early as 30 days in advance of agreed schedule. The point of delivery shall be FCA Seller’s premises, unless otherwise specified by Seller. Upon delivery, title to Products and all risk of loss or damage thereto shall pass to Buyer. Where Buyer notifies Seller that it cannot take timely delivery of the Products, Seller may place such Products in storage, at the risk of Buyer, and Buyer shall reimburse Seller for all expenses incurred in connection with such storage. Buyer shall dispose of the packing materials for Products at its own expense, and shall defend, indemnify and hold harmless Seller from any legal obligations in connection with such packing waste.